Some anti-fraud services may hold a transaction in review. If your chosen anti-fraud service supports this feature then you
can enable manual reviews as part of the payment flow. This pauses a transaction and waits for the result of the
review before proceeding.
A transaction in review
When a transaction is marked for review the following steps are performed.
The transaction request is accepted
A call is made out to the anti-fraud service to fetch a decision
When the service requires a manual review, the transaction is marked as pending review
The transaction is authorized but does not continue to capture
When a support agent reviews the transaction a webhook is received
The pending review status is removed from the transaction
Either capture proceeds if that was the original intent, or the transaction is voided if it was rejected
To enable manual review you need to set up webhooks from your anti-fraud service to the system. This webhook is used
to notify when a review has had a decision.To get the webhook URL, head over to your connection by going to Connections -> [Anti-Fraud connection] -> Synchronization and copying the webhook URL.Then follow the guide for your chosen anti-fraud service to set up the webhook in their dashboard.
