Documentation Index
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Flow enables customization of customer experiences throughout the transaction
lifecycle. By creating rules with conditions, specific customers can be targeted
and/or transactions to dynamically change the outcome. This feature can be interacted with
via the API or the dashboard.
Concepts
Flows
A flow represents one stage of the customer journey, for example, the checkout
experience. Flow gives control to dynamically change each of these flows
via actions.
Actions
Each flow may have one or more associated actions, for example, when processing
a transaction, a transaction can be declined or routed to a
specific connection. For each action, what happens under specific
circumstances can be controlled by creating rules.
Rules
A rule represents a set of conditions and an outcome. If, at evaluation time,
all the conditions for the rule are met, the outcome is used to alter the
customer experience.
An example of a rule would be If the transaction amount is between 10 & 50,
then only show the card payment option at checkout.
Each rule is evaluated from top to bottom; the first matched rule is used
to change the outcome.
